Frequently Asked Questions

Insert details of My Account/Order Details on the website

Card on delivery is available only within India. You can check availability of this service based on pincode. For any customization order, Card/Cash on delivery facility is not available. Those orders will have to be pre-paid. Maximum Order Value for COD payment method is 5,000 INR only.

For any queries, you can email us on customercare@claiindia.com or whatsapp us on +91-9322699407 and we will help you complete your order.

Our delivery partners are accepting Card On Delivery during these days (Covid-19) to avoid contactless delivery for your safety. To check Card on Delivery service request to check the pin code availability.

Do not worry, our courier partner will try to reattempt to deliver in next 2 days. In case parcel is still not delivered, you can call or email us so you can submit your delivery request to the courier partner.

You'll receive an email with the tracking details, you can check on the courier website and track the order with the tracking number.

You can check with your neighbor/front desk, etc. if someone has accepted the package. Try to contact the courier to cross check if someone has signed the package. If no one has accepted delivery email us on customercare@claiindia.com or whatsapp us on +91-9322699407

Once you get the tracking details of the shipping we request you to estimate us if the product doesn't get delivered within 10-15 days of the dispatched date.

If there is no update about the delivery we will consider the order has been delivered, hence, you cannot apply for the refund.

If you are looking for sold-out styles, if you're registered with us, add them to your ‘Wishlist’. Please submit your email address, so we can notify you once these styles are back in stock. If not, contact our Customer Support Team with the product SKU code via Email or Phone Call. We will check and let you know, if and when we should receive these styles again. Or, if these can be tailored for you.

We do not deliver to multiple addresses for a single order. If you would like us to ship to multiple addresses, we request you to place separate orders for separate destinations.

click here to get the desired measurement chart link here the measurement chart link as per the customer required category

At times you might not find your perfect fit, but you need not to worry as we are here to make your shopping experience even more memorable! Please email us atcustomercare@claiindia.comor whatsapp us on+91-9322699407with your required size and outfit image placing a measuring tape on the incorrect size section on the product. Accordingly, our fitting expert team will get in touch with you with an quick solution. You can also whatsapp us on+91-9322699407

We request you to email us atcustomercare@claiindia.comor whatsapp us on+91-9322699407or please fill out the Wholesale Form to make yourinquiry– We shall process your request and share our price list.

All Credit Card payments are processed through checkout systems provided by secure payment gateways.

We accept all major credit cards / debit cards and through PayU Money.

For International transactions

1) PayU payment portal:-

Pay via your Credit/Debit card (Visa/Master Card/ American Express/ Diner)

2) You can contact us on customercare@claiindia.com or whatsapp us on +91-9322699407 we will share the details for international payment transfer:-

For Domestic Transaction (India)

Pay via PayU Money Payment gateway from your Visa / Master Card / Netbanking / Wallet / UPI / EMI / QR / BHIM / GPay / Paytm / PhonePe

Cash on Delivery

We do have Cash On delivery payment option only applicable within INDIA.

Cash On delivery is only applicable for orders below INR 5000/-

You can make changes in your order within 24 hours of placing it and if it hasn't been dispatched already. Please write to us at customercare@claiindia.com or whatsapp us on +91-9322699407. Order once dispatched cannot be cancelled/changed.

Few areas COD is not available by our delivery partners. In that case, you can pre-pay to complete the purchase.